Beyond Expectations

Posted by Dr. Patrice Smith

Those who do no more than they are paid for have no real basis for requesting more pay because they are already getting all they deserve to earn. ~ Napoleon Hill

Rule of thumb: Expect less and always try to do more than you ought to, for the more you do for others, the more you are doing for yourself and for the world. So try to do a little more than expected and you will also receive more than you ever dreamed of in return. I promise! Take Petey Parker's story for example, he says:
A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a "Candid Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell."
"You bet," he replied, "I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and... wham! I became a cab driver.
One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer's expectations! I like both the sound and the return of being 'great' better than just getting by on 'average'"

Did I tip him big time? You bet! Corporate America's loss is the traveling folk's friend! 

Blessed is the man who expects nothing, for he shall never be disappointed ~ Benjamin Franklin
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  1. Senor T said...

    Good post Patrice.
    If only most of us can learn that lesson. From your post, it shows humility and an understanding of service to mankind.
    Sometimes we get hung up with the titles that we wear on our shoulders, hence our arrogance and misunderstanding of what it really means to develop a sincere interpersonal relationship with those that we come into contact with.

  2. HalfCrazy said...

    And most wud think that that was a backward step....but there's something to be said for feeling like u are worth all you ought to be worth. i think that's the kinda persons we all shud wanna be; worth the work i put in!

  3. Dayne Gingrich said...


    We need to talk...NOW! Looking forward to our future discussions.

    I'll definitely be following.

    I think you may appreciate what I'm talking about at my place. When you have a second, stop by.


  4. ★ Hollie ★ said...

    I love this post.
    I have been trying to explain this to my boyfriend for years, but its like he just doesn't understand!!

    I never expect anything from anyone. This way, no one can disappoint me and if I do receive something from someone, I am ecstatic!!

    Life is so much better when you honestly don't expect anything. Hope for the best, but don't expect it.

    And always do better then average. Strive for excellence. I don't understand why most people settle for doing an okay job. We are all capable of doing outstanding work(whatever the work may be)so why aren't we all accomplishing it? It makes each one of us a better person when we do a better job at whatever it is we are doing.

    Sorry my comment was so long...I was exited after reading your

  5. Dr. Patrice Smith said...

    Hollie, make your post as long as you want! there's tonnes of space. I guess now you've taught your boyfriend something. It is a good concept to live by, everything you said is true. Most people walk around thinking that they OUGHT to get something (maybe because of a status in a company or the degrees which they hold). These people always think that others owe them something and quite often they are bitter - because they are often disappointed when they do not receive what they "think" they deserve.
    Dayne, I'm so very happy you like the post and I certainly like your blog as well, and WILL be following you :D
    HalfCrazy, isn't it funny? sure we want to be worth the work we put in!like I said, the rewards we get is a function of just that.
    Senor T, I like that - lovely addition.

  6. Kenneth Goh said...

    Oh Patrice, I'm loving your blog and your stories.

    It made my own blog look like some childplay :) I'm going to be a regular here from now on :)

  7. Matty said...

    Patrice, I saw your comment on Coach Your Mind who I follow. I read your most recent post and then just kept going. I like what I see.

  8. Dr. Patrice Smith said...

    Glad you do Matty! Stick around and enjoy! Thanks for the follow :)

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